Welcome to Lotus Linen Customer Care
Whether you’re reaching out about your cozy new robe or have a quick question about your Amazon order, we’re here to help. We believe customer care should be as soft and easy as the robes we make so let’s make this simple.
Frequently asked questions
We sincerely apologize. Please email us with your Amazon Order ID and a photo of the item received. We’ll arrange a quick replacement or refund.
Most of our robes are designed as **unisex with a relaxed fit**. You can view general sizing guidelines on the Amazon product page. If you're still unsure, contact us with your height and weight we’ll recommend the best size.
We recommend machine washing on **cold, gentle cycle**, and tumble drying **on low heat**. Avoid bleach and fabric softeners for maximum softness and durability.
Yes, we do all kind of logo/image embroidery customization.
Amazon Customer Support
# Amazon Customer Support
Thank you for shopping with Lotus Linen.
We're here to help! If you have any questions about your order, sizing, shipping, or need help with a return, please contact us below.
📧 **Email:** [hello@shoplotuslinen.com]
🕐 **Response Time:** Within 24 hours
Please include your **Amazon Order ID** for faster support.
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## Frequently Asked Questions
### When will my order arrive?
Amazon typically delivers within 2–7 business days. Please check your Amazon order tracking for real-time updates.
### What if I received the wrong item or size?
We’re sorry! Please email us with your Order ID and a photo of the item received — we’ll fix it right away.
### Do you accept returns?
Yes. You can return or exchange your item within 30 days of delivery. Items must be unused and in original condition.Customized items not eligible.
### How should I wash my robe?
Machine wash cold, gentle cycle. Tumble dry low. Avoid bleach or fabric softeners to preserve texture and softness.
### Can I request a custom or embroidered robe?
Yes, we do any customization logo/image embroidery.
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## Contact Form