Welcome to Lotus Linen Customer Care
Whether you’re reaching out about your cozy new robe or have a quick question about your Amazon order, we’re here to help. We believe customer care should be as soft and easy as the robes we make so let’s make this simple.
📦 I received the wrong size/color. What should I do?r heading here
We sincerely apologize. Please email us with your Amazon Order ID and a photo of the item received. We’ll arrange a quick replacement or refund.
📐 How do I know if the robe will fit me?
Most of our robes are designed as **unisex with a relaxed fit**. You can view general sizing guidelines on the Amazon product page. If you're still unsure, contact us with your height and weight we’ll recommend the best size.
💧 How should I wash my robe ?
We recommend machine washing on **cold, gentle cycle**, and tumble drying **on low heat**. Avoid bleach and fabric softeners for maximum softness and durability.
🧵 Can I request custom embroidery or personalization?
Yes, we do all kind of logo/image embroidery customization.
Amazon Customer Support
# Amazon Customer Support
Thank you for shopping with Lotus Linen.
We're here to help! If you have any questions about your order, sizing, shipping, or need help with a return, please contact us below.
📧 **Email:** [hello@shoplotuslinen.com]
🕐 **Response Time:** Within 24 hours
Please include your **Amazon Order ID** for faster support.
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## Frequently Asked Questions
### When will my order arrive?
Amazon typically delivers within 2–7 business days. Please check your Amazon order tracking for real-time updates.
### What if I received the wrong item or size?
We’re sorry! Please email us with your Order ID and a photo of the item received — we’ll fix it right away.
### Do you accept returns?
Yes. You can return or exchange your item within 30 days of delivery. Items must be unused and in original condition.Customized items not eligible.
### How should I wash my robe?
Machine wash cold, gentle cycle. Tumble dry low. Avoid bleach or fabric softeners to preserve texture and softness.
### Can I request a custom or embroidered robe?
Yes, we do any customization logo/image embroidery.
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## Contact Form